Senior Product Designer

ABOUT US

Smith.ai has been making life easier and business better for small and medium-sized businesses since 2016. Using a “human + AI” approach, we handle inbound and outbound communication, qualifying leads, and optimizing customer funnels. Our small, fully-remote team spans the globe, with a culture that prioritizes user satisfaction and rapid iteration. (Our design and engineering teams are primarily based in Europe/CEST.) Our customers love us, and their feedback fuels our product development.

ABOUT THIS ROLE

As a Senior Product Designer, you will shape and ship features of our product and internal tools, with a primary focus on growing our AI-first, human-in-the-loop Voice Assistant. (Recent examples include Creating a simple yet powerful set of options for controlling AI voice conversations and building out a suite of reporting tools for AI + human performance metrics.) You’ll work in a fast-paced, high-growth environment, balancing design fidelity and resourcing with business objectives. You'll be part of a small team, working collaboratively with the entire company. 

ABOUT YOU

A design generalist with specialized expertise, you bring creative problem-solving to complex challenges. You understand design's nuanced role in creating meaningful experiences.

• Proactive communicator who works with minimal oversight
• Comfortable navigating ambiguity and driving results
• Curious about understanding problems and proactive in learning from others
• Quick learner who embraces design iterations
• More focused on impactful progress than perfection

If you're a lone wolf who prefers isolation, this isn't the right fit. We need a collaborative, adaptable team player.

RESPONSIBILITIES

• Collaborate: Partner with founders, Product & Ops teams, customer support, and marketing to design and implement new products/features.
• Facilitate Cross-Functional Teamwork: Initiate and focus on collaboration across engineering, marketing, support, and operations teams.
• Drive Project Execution: Oversee projects through completion and follow through with warranty work.
• Define Requirements: Contribute to product definition and requirements to shape development.
• Build the Design System: Support and grow the fledgling design system to ensure consistency and scalability.
• Document for Engineering: Record design decisions and prepare work for engineering.

EXPERIENCE

Must have

• Fluent in English, comfortable having live video conversations and presenting/discussing work. The engineering team primarily speaks Spanish, but the rest of the org operates in English.
• 5+ years in Product Design roles
• Experience in startups (Seed to Series B)
• Successful team-based remote work environment experience (e.g., Slack, Teams)
• Adept in Figma (our design tool of choice) and have used project management and development tools (e.g., ClickUp, GitHub).
• Proven success in different stages of the product lifecycle, from shaping to execution to refinement.

Nice to have

• Product management experience within B2B Product-focussed organizations
• SaaS, AI/ML, or SMB-focused product experience.
• An understanding of prompt engineering, RAG, and other AI mechanisms

HIRING PROCESS

We understand that the best designers are often too busy to carefully curate a portfolio. For that reason you don't need one to apply, however we do require a representation of your work in whatever format you think is appropriate.
 

• Resume screen
• 30 minute interview with the hiring manager
• 45-60 minute design walkthrough with the Design Team (showing 1-3 of your raw design files in a non-recorded space)
• Time-capped take-home exercise (3 hours)
• Final call with Craig or Justin
• Reference check
• Presentation of offer

BENEFITS

• Hardware and wellness budget
• 25 Vacation days per year
• Flexible compensation (Coverflex)
• English classes (iTalki)
• Health insurance with dental coverage (Mapfre)

Generative AI now plays an important part of any role — we use it every day. However, we ask that you refrain from using it in your application so we can to get to know you.