Sr. Product Manager

ABOUT US
Smith.ai has been making life easier and business better for small and medium-sized businesses since 2016. Using a “human + AI” approach, we handle inbound and outbound communication, qualifying leads, and optimizing customer funnels. Our small, fully-remote team spans the globe, with a culture that prioritizes user satisfaction and rapid iteration. (Our design and engineering teams are primarily based in Europe/CEST.) Our customers love us, and their feedback fuels our product development.

 

ABOUT THIS ROLE
As a Senior Product Manager, you will lead the development, launch, and enhancement of our product and internal tools, with a primary focus on growing our AI-first, human-in-the-loop Voice Assistant. (Recent example includes shaping, scoping, de-risking, and leading the development of a custom greeting feature, and creating and sharing video documentation of your work for internal and external audiences.) You’ll work in a fast-paced, high-growth environment, balancing user needs with business objectives. You'll be part of a small team, working collaboratively with the entire company. There is significant opportunity to contribute to our team culture and growth.

 

ABOUT YOU

You thrive in dynamic environments, bringing a strategic mindset and a bias for action. A systems thinker who communicates complex ideas effectively, you balance tactical execution with long-term vision.

• Proactive communicator who works with minimal oversight
• Comfortable navigating ambiguity and driving results
• Curious about understanding problems and proactive in learning from others
• Quick learner who treats challenges as opportunities
• More focused on impactful progress than perfection

If you're a lone wolf who prefers isolation, this isn't the right fit. We need a collaborative, adaptable team player.

RESPONSIBILITIES

• Drive Product Development: Own features from ideation through launch, managing requirements, scope, and timelines.
• Shape the Roadmap: Collaborate with stakeholders to refine product vision and strategy.
• Collaborate: In addition to working with the design and engineering teams, work closely with the founders, Product + Ops teams, customer support, and marketing to design and implement new products/features
• Analyze Opportunities: Conduct business analysis to identify market trends, customer needs, and growth opportunities.
• Learn: Understand the system, its strengths, recommend opportunities for improvement, but recognize when scope has increased
• Prioritize Effectively: Optimize the product backlog by balancing dependencies, impact, and tradeoffs.
• Document and contribute to process: ability to extrapolate successful processes, implement globally and support with documentation

EXPERIENCE

Must Have:

• Fluent in English, comfortable having live video conversations and presenting/discussing work. The engineering team primarily speaks Spanish, but the rest of the org operates in English.
• 5-7+ years of product management experience, delivering user-focused solutions.
• Experience in startups (Seed to Series B).
• Successful team-based remote work environment experience (e.g., Slack, Teams)
• Adept in project management and development tools (e.g., ClickUp, GitHub).
• Proven success managing full product lifecycles, from shaping to shipping to improvement.
• Ability to connect customer feedback to actionable and impactful product improvements

Nice to Have:

• Product management experience within B2B Product-focused organizations
• SaaS, AI/ML, or SMB-focused product experience.
• An understanding of prompt engineering, RAG, and other AI mechanisms, or even more, experience training ML models.
• Familiarity in Figma's FigJam or other shaping tools

HIRING PROCESS

We'll start with screening applications. From there, if it looks like there's a fit, we will have a 15-30 minute introductory call. That may lead to a live (virtual), 1-hour collaborative exercise, with no pre-work. If that meets our criteria, we'll then go on to a 45-60 minute interview with the hiring manager, followed by 60 minute interviews with the team, possibly in pairs (2 of us, 1 of you). And if that goes well, we'll present an offer.

1. Resume screen and phone call
2. 45-60 minute interview with hiring manager
3. Live (virtual) 1-hour collaborative exercise (no pre-work)
4. 60 minute interviews with the team (product team, co-founders, marketing etc.)
5. Presentation of offer

BENEFITS

• Hardware and wellness budget (TBD)
• 25 Vacation days per year
• Flexible compensation (Coverflex)
• English classes (iTalki)
• Health insurance with dental coverage (Mapfre)

REMUNERATION & WORKING ENVIRONMENT

• Trial Period: 6 months
• Contract Type: Permanent
• Work Center: MAGMA, Calle Bajeles, 15, 41004, Seville
• Teleworking: up to 5 days a week (we're remote!)
• Competitive Salary, equity, and annual salary reviews based on performance